ESPERANZA PERDIDA, ESPERANZA RECOBRADA

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.

We will refund your online purchase if you:

Return Items in their original condition; shrink-wrapped products must be unopened. Please Include a copy of your order and return your item within 7 days of the delivery date.

If your item arrives damaged you can exchange it for the original item at no cost to you.

Note:
Shipping charges are not refundable. 

You should expect to receive your refund in the original form of payment within two weeks, however, in many cases you will receive a refund more quickly. We'll notify you via e-mail of your refund once we've received and processed the returned item.